Global CPaaS · messaging infrastructure
Programmable SMS for 180+ countries. Built to disappear.
One API, idempotent by design, for OTP, authentication, transactional alerts and consent-based A2P messaging.
- Countries with operator routes
- 180+
- Availability target
- 99.9%
- Route decision target
- <200ms
Your verification code is 418 202.
00The business
A messaging supplier, in plain terms.
Carrier interconnect · operator exchange
01
What we sell
SMSBite provides B2B cloud communications infrastructure. Customers purchase SMS messaging services through an API for transactional notifications, authentication, verification and other legitimate business communications.
02
Who buys it
SMSBite serves verified business customers. Customers may be required to complete KYB/KYC and provide information about their business, traffic use case, sender identity and expected messaging volumes.
03
How we are paid
Usage is metered per message at contracted rates. SMS Bite Limited invoices the business customer directly, monthly in arrears or against a pre-paid balance. Incoming payments are consideration for communications services rendered.
04
What we are not
SMSBite is a technical communications infrastructure provider. It does not provide financial services, money transmission, payment processing or cryptocurrency services.
- Europe
- North America
- Asia-Pacific
- Middle East & Africa
- Latin America
- CIS & Central Asia
01Reach
Operator routes in 180+ countries.
Reach is delivered through aggregator partners and, where established, direct operator connections. Local termination where it matters; redundant transit where it doesn't.
- Countries with operator routes
- 180+
- Availability target (SLO)
- 99.9%
- Route decision target
- <200ms
- Failover tiers per route
- 3
Availability and routing figures are the service targets defined in the service level agreement.
02Capabilities
Every message type. One API.
Transactional, verification, marketing and conversational. Same endpoint, same idempotency contract, same delivery telemetry.
OTP & 2FA
One-time passwords and step-up authentication on priority routes, with idempotent retries and per-attempt delivery receipts.
03Telemetry
Real-time delivery intelligence.
Per-message status, operator-level latency, attempt history. Streamed via webhook or polled via API.
- accepted+0 ms
Idempotency key checked, message queued
- routed+38 ms
Scored against live route health, path committed
- sent+140 ms
Handed to the operator on the primary route
- delivered+1.8 s
Operator DLR received and forwarded to you
- Per-message status
- accepted → routed → sent → delivered | failed
- Operator-level latency
- submit-to-DLR, per route and destination
- Attempt history
- every retry and failover tier, with error codes
- Delivery
- streamed via webhook or polled via API
{
"id": "msg_01J9Z4F7QK",
"idempotency_key": "signup-48211",
"status": "delivered",
"destination": "DE",
"route": { "tier": 0, "path": "direct" },
"attempts": 1,
"latency_ms": { "route": 38, "dlr": 1804 },
"segments": 1,
"price": { "amount": "contracted" }
}
04What's at stake
Messages that don't arrive cost more than messages that do.
A failed OTP is a failed signup. A delayed alert is a churned customer. A blocked verification is fraud you missed.
- 01
Grey-route delivery.
Variable latency, no DLR. Lost authentication conversions.
- 02
Operator filtering.
Blocked sender IDs, content rejections. Failed marketing campaigns.
- 03
Opaque pricing.
Per-segment surprises, currency markups. Budget overruns.
05Economics
Transparent per-message pricing.
Per-destination rates and volume tiers are quoted before you sign and fixed in your contract. No segment surprises. Invoiced in your contracted currency.
2M messages at the Scale-tier blended rate below. Your figure depends on destination mix and traffic type, and is fixed per destination in your Order Form.
Blended reference rates. Per-destination pricing depends on traffic type and volume commitment, and is fixed in your signed contract before go-live.
Contracted rates. Itemised invoices. No retroactive adjustments.
How billing works: usage is metered per message by destination and volume tier at the rates fixed in your Order Form. SMS Bite Limited invoices your business monthly in arrears, net 30, unless the Order Form specifies a pre-paid balance. Payment is made to SMS Bite Limited for communications services rendered. See the refund & cancellation policy and the legal entity details.
06Routing
Adaptive routing with automatic failover.
Primary route, two fallback tiers, automatic re-routing on operator failure, idempotent retries. Every submission is scored against live route health before it is committed to a path.
- Multiple
- Active routes per destination
- <200ms
- Route decision target
- 99.9%
- Availability target (SLO)
- 3
- Fallback tiers per route
Failover depth reflects the number of qualified paths available for a destination. Figures shown are service targets defined in the SLA.
07Observability
Full visibility, not just success rate.
Per-route DLR breakdown. Operator-level latency heatmaps. Cohort-level conversion, with scheduled export of your own delivery data.
Network operations · 24h window
Service levels are set out in the service level agreement.
08Operations
The controls that keep the routes open.
Operators withdraw capacity from senders who bring them complaints and fraud. Running the compliance programme properly is what keeps good routes available to everyone on the platform, so we publish the thresholds we enforce rather than keeping them discretionary.
Compliance programme · published thresholds
KYB before activation
Corporate registration, beneficial ownership and signatory identity are verified, with sanctions screening and a review of the declared traffic use case, sender identity and expected volumes. No route to production traffic bypasses it.
Onboarding sequenceSender identity governance
Alphanumeric sender IDs, short codes and long numbers are registered with us before use, and with the operator or authority in every destination that runs a registration or header-registry regime. Authority to use each identifier has to be evidenced on request.
Sender identificationConsent evidence on demand
Customers hold opt-in records for marketing traffic and retain them for a minimum of five years. We can require production of the evidence for any campaign, and it must be provided within 48 hours.
Anti-spam policyPublished complaint thresholds
Per sender ID and per destination, over a rolling seven days: 0.1% triggers review, 0.3% rate limiting or route restriction, 0.5% suspension pending consent records. Operator and regulator thresholds override where stricter.
Enforcement thresholdsAIT and fraud monitoring
Artificially Inflated Traffic is the dominant loss vector in A2P messaging, so traffic is monitored for the signatures of it alongside phishing, impersonation and grey-route abuse. Those are actioned immediately, with no complaint threshold applied first.
Acceptable use policyIncident response
A documented procedure with defined severity levels and a known escalation path. Automated detection pages an on-call engineer, planned maintenance carries five business days' notice, and incident notice goes to your named contacts directly.
Service notices09Proof
Contracted, not promised.
Rates, throughput, availability targets and data-processing terms are written into the documents you sign before go-live, not left to a marketing page.
Order Form · DPA · SLA
- Availability
- 99.9% monthly target, with service credits
- Rates
- Fixed per destination in the Order Form
- Contract pack
- Order Form, DPA and SLA with every account
- Data protection
- GDPR, PDPO and CCPA terms, processor role
- Abuse enforcement
- Published complaint thresholds per sender ID
- Notice periods
- 5 business days for planned maintenance
Personal data is processed under GDPR terms; a data processing addendum is issued with every contract. Customer traffic is subject to our acceptable use and anti-spam policies, and is monitored for abuse, fraud and artificially inflated traffic.
The technical and organisational measures in place are set out on the security page. See also the privacy policy, terms of service and service level agreement.
10Begin
Start with an enquiry.
Business accounts only. Tell us about your company, your traffic use case and your sender identity, and we'll issue sandbox credentials once KYB review is complete.
- Enquiry
- KYB review
- Sandbox credentials
- Go-live